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Delivery within 24 hours across Kosovo — cold-chain warehousing SQ EN
Exclusive Corporation

Refund policy

Last updated: 21 October 2026

This policy applies to products ordered through the EXCLUSIVE CORPORATION SH.P.K. B2B portal and forms part of the Terms and conditions.

1. When a return is accepted

Given the nature of pharmaceutical products and the rules for their storage, a return is accepted when:

  • the product was delivered damaged or with broken packaging;
  • a different product, or a different quantity than ordered, was delivered;
  • the product has a quality defect or its expiry date does not match the one declared.

Products delivered correctly and in good condition are not returned, except by prior agreement with us.

2. How to request a return

Notify us within 3 working days of delivery at [email protected], stating the order number, the products and the reason (with photos if the product is damaged). Keep the products in their original packaging and under proper storage conditions until we collect them.

3. Cancelling an order

An order can be cancelled free of charge before it has been invoiced and prepared for delivery — contact us as soon as possible. If it was paid by card, the full amount is refunded to the card.

4. Refunds

Once a request is approved we offer, as appropriate, a replacement product or a refund of its value:

  • Orders paid by card are refunded to the same card used for the payment within 14 days of approval. How long the amount takes to appear on your account depends on the card's issuing bank.
  • On-account orders are settled with a credit note on the invoice.

A refund may be full or partial, depending on the products returned.

5. Contact

For any question about returns and refunds: [email protected] · +383 45 1000 28.